Refund policy
Return & Refund Policy
At Connor’s Corner, we want you to be happy with your purchase. If something isn’t right, please contact us and we’ll do our best to help.
30-Day Returns
We accept eligible returns requested within 30 days of delivery.
To qualify for a return, physical merchandise must be returned in the same condition in which it was received, with all included parts, accessories, packaging, manuals, tags, or other materials when applicable.
New items must be unused. Used, vintage, and collectible items must be returned in the same condition in which they were sold, without additional damage, wear, missing pieces, or alterations.
Please contact us through our Contact Us page before sending any return. Returns sent without prior authorization may not be accepted.
Approved returns should be mailed to:
Connor’s Corner Services LLC
10639 N 291 E
Demotte, IN 46310
Sealed & Collectible Items
Some toys and collectibles may be sold as factory-sealed or in collectible packaging. If the condition or sealed packaging contributes to the value of the item, an item that has been opened, unsealed, altered, or damaged after delivery may not be eligible for a standard return.
This does not limit our responsibility if an item arrives damaged, defective, or materially different from its listing.
Used & Vintage Items
Used and vintage merchandise may show normal signs of previous use, age, storage, or packaging wear. We make every effort to describe and photograph condition accurately.
Condition details that were clearly shown or disclosed in the product listing are not considered defects. If an item arrives materially different from its description, please contact us so we can make it right.
Damaged, Defective, or Incorrect Items
Please inspect your order when it arrives. If your item is damaged, defective, or you received the wrong item, contact us as soon as possible, preferably within 7 days of delivery.
Please include your order number and photographs of the item and packaging when possible. We will review the issue and, when appropriate, arrange a replacement, refund, or other resolution at no additional return-shipping cost to you.
Digital Products
Because digital products are delivered electronically and cannot be physically returned, digital downloads are generally final sale once delivered or downloaded.
If you receive the wrong file, are unable to access your purchase because of a file problem, receive a corrupted file, or experience another issue with a digital product, please contact us. We will work with you to provide a working replacement or other appropriate resolution.
This policy does not affect any rights that may apply under applicable law.
Items That Cannot Be Returned
The following are generally not eligible for return:
- Digital products after delivery or download, except as described above
- Items specifically marked Final Sale
- Personalized or custom-made products
- Sealed collectibles that have been opened when the sealed condition was part of the product’s value
- Items returned with missing pieces or additional damage caused after delivery
Please contact us if you are unsure whether an item is eligible for return.
Return Shipping
For standard returns, such as changing your mind about a purchase, the customer is responsible for return shipping costs.
If the return is due to our error, an incorrect item, or an item that arrived damaged or materially not as described, Connor’s Corner will cover reasonable return-shipping costs when a return is required.
Original shipping charges are generally non-refundable unless the return results from our error or applicable law requires otherwise.
We recommend using a trackable shipping method when returning merchandise. We cannot guarantee receipt of a return package that cannot be tracked.
Refunds
Once an eligible return is received and inspected, we will notify you whether the refund has been approved.
Approved refunds will be issued to the original payment method. Please allow approximately 5–10 business days after approval for the refund to appear, depending on your bank or payment provider.
If more than 15 business days have passed since your refund was approved and you have not received it, please contact us.
Exchanges
Because some of our toys, collectibles, vintage items, and unique finds may have limited quantities, we cannot guarantee direct exchanges.
If you would like a different item, please contact us. When appropriate, we may process a return and allow you to place a new order for the replacement item.
Order Cancellations
If you need to cancel an order, please contact us as soon as possible.
We will make every effort to cancel an order before it has been processed or shipped, but cancellation cannot be guaranteed once fulfillment has begun.
Questions
If you have questions about a return, refund, damaged order, or digital download, please contact us through the Contact Us page on our website. For order-related questions, please include your order number so we can assist you more quickly.